• If I receive a check from my insurance company what should I do?

    You can call our office directly at 971-229-8100 and we will go through the steps with you. Or you can sign the check over to Plaza Ambulatory Surgery Center and mail to 5050 SE Hoyt St Suite 156 Portland, OR. 97213 or you can bring it into the office.

  • If I have questions about a bill or about any charges from my date of service, who do I contact?

    Contact Plaza Ambulatory Surgery Center billing department at 971-229-8100

  • Where can my payments be mailed to?

    Key Bank PO BOX 84201, SEATTLE, WA, 98124-5501

  • What is an Advanced Directive?

    Please refer to the attached link Advanced Directive

  • What do I need to bring with me the day of surgery?

    Government issued picture ID and, a list of current medications. (Examples of Government id-State DL, Passport)

  • Are you in network with my insurance company?

    Please refer to the attached link Insurance

  • What payment options are available?

    Cash, Check, or all major Credit Cards. We also offer Care Credit. They offer two options that you can apply for. Additional information can be found at http://www.carecredit.com/apply !

  • Is payment expected at time of service?

    Yes we collect any remaining deductibles and co insurance or co pays per your plan benefits. You will be contacted by one of our staff members prior to surgery with any amount you will owe.

  • How long will I be in recovery?

    Recovery time is approximately 1 hour after your surgery. Please arrange your ride accordingly.

  • Does my driver have to stay in the building?

    It is preferred that your driver stays in the center while you are having your procedure so that your surgeon can speak to them if necessary. If your driver is unable to remain in the center, please let them know that we will be calling them when you get to recovery and we need them to arrive 15-20 minutes thereafter. If your arranged driver is unable to be flexible with their arrival time, please have a second person available for us to call.

  • Can I take public or medical transportation when I’m discharged?

    Public transportation can only be used by a post-operative patient if they are accompanied by a friend or family member. You will not be discharged to a taxi or bus without a responsible adult. If you are taking medical transportation, please make sure you arrange this in advance and let the company know that your driver will be responsible for you at discharge.

  • Do I have to urinate prior to being discharged?

    No, not unless your doctor specifically says that you need to. However, if you are unable to urinate for 8 hours after your procedure, please seek medical attention.

  • What do I have to do if I need my prescription refilled?

    Please contact your doctor’s office directly for any questions regarding your medications.